> How does 'Buy Now, Pay Later' work?

Buy Now Pay Later is a flexible credit option that allows you to take a payment holiday for up to 12 months following the date of the agreement. After 12 months, you can either pay the balance in full or begin making monthly payments.

If you do not pay the full balance following the initial 12 month payment free period then interest will be charged which will include interest accrued from the start of the agreement.

> Who is eligible to apply for finance?

To apply for finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more. Homemakers aren’t excluded from applying under their own names; however, the employment details of your spouse/partner will be required in order to process your application.

> Are there any arrangement fees or hidden extras for credit?

No. There are no arrangement fees or hidden extras.

> What is APR and Rate of Interest?

The ‘rate of interest’ is the cost you will pay each year to borrow the money, expressed as a percentage rate. It does not reflect fees or any other charges. The ‘APR’ is a broader measure of the cost of borrowing than the interest rate. The APR reflects the interest rate, and other charges that you pay to get the loan. The FCA description of any APR is “APR stands for the Annual Percentage Rate of charge. You can use it to compare different credit and loan offers. The APR considers not just the interest on the loan but also other charges you have to pay, for example, any arrangement fee. All lenders have to tell you what their APR is before you sign an agreement. It will vary from lender to lender.

> Applying for finance

When you buy from The Kitchen Store you have the choice of using finance. Applying for finance is easy and convenient and our authorised design specialists will talk you through what is needed to process an application. The whole process only takes a few minutes and is simple and secure.

> Where to apply

You can apply for credit at The Kitchen Store with one of our authorised design specialists. They will be able to explain the credit options we offer and will take information from you in order to complete a credit application. You will be advised there and then whether your application has been successful.

Please remember to bring -

• Proof of ID, such as a valid UK driving licence or passport
• Proof of address

> How quickly will my finance application be approved?

Most finance decisions will be made within 15 minutes. Once you are approved, we will contact you during working hours to finalise your purchase. If your application is referred Novuna’s Underwriting Team will review your application and may request some further information from you before making their decision.

> Once my application is approved, what happens next?

Once your finance application is approved a PDF of your agreement will be displayed on screen, which we will ask you to e-sign. You should read the agreement carefully before clicking all the relevant sections agreeing to its terms. Once you have agreed to the terms of the finance agreement with Novuna, The Kitchen Store is notified and you need do nothing more. Note that products will not be allocated to your order until your completed and signed agreement is returned and received by Novuna. Processing of your order will follow soon after your agreement has been returned and received.

> Can I cancel if I change my mind?

Yes, you will have the right to withdraw from the agreement without giving any reason, for a period of 14 days. The 14-day period will begin on the day after the agreement is signed.

> When do my repayments start?

Your payments will begin one month after the goods have been delivered.

> Can I change my payment date?

Yes, you are able to change their payment date once they have received your welcome documents.

> Can I make additional payments?

Yes, customers can make additional payments at any time free of charge.

> Can I change my Direct Debit details?

Yes, please call Novuna Credit Customer Service team on 0344 375 5500 to discuss this in further detail.

> How do I view my balance?

The quickest and easiest way for customers to view their balance is by managing their account online. Customers can create an account or access a pre-existing account at https://my.hpf.co.uk/

> Will you credit score me and if so, what does this mean?

Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for finance. Credit scoring works by awarding points for each answer given on the application form such as age, income, and occupation, together with information obtained from credit reference agencies. This information allows consistent decisions to be provided, ensuring all applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion, or disability.

> What type of information do credit reference agencies hold about me?

Some of the information is public information, for example electoral roll, County Court Judgments, and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.

> How do I obtain a copy of this information?

Send a request to the relevant credit reference agency, together with details of all addresses at which you have lived over the last 6 years:

• Experian Limited, Customer Support Centre, PO Box 9000, Nottingham, NG80 7WF
• Equifax Ltd., Customer Service Centre, PO Box 10036, Leicester, LE3 4FS
• TransUnion International UK Limited, Consumer Services, PO Box 491, Leeds, LS3 1WZ

The above listed agencies will provide details of information relating to these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.

> If you decline my application, what is the reason?

In addition to credit scoring, Novuna also considers confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though Novuna is unable to provide you with a main reason for declining your application, it is usually based on one, or a combination of the following:

• Your credit score (please note that every finance company will score you differently)
• Adverse credit reference agency information
• You are considered to be overcommitted
• You are aged under 18
• Your existing account performance with other lenders

> If my application is not successful, can I re-apply?

Yes. We acknowledge that circumstances change and just because a previous application has been refused, it does not mean that a further request will automatically be turned down. We do suggest however, that you leave at least 6 months between applications.